Return Policy

How long do I have to regret my purchase?

At Noa Noa's webshop, we offer you as an extra service a full 14 days return on all orders purchased online. The return deadline also applies to discounted items. The return deadline is valid from the day after you have received your package. If this is a public holiday, the right of return applies from the next weekday.

What is the cost to send an item back?

 

We provide a prepaid return label in selected countries ( Denmark, Sweden, Germany, and the Netherlands*) If your country is not on the list, you will be responsible for the costs of returning/exchanging items, and unfortunately, Noa Noa does not cover these expenses.

Return Process:

 

When we receive your return package and has processed it, you will get the purchased amount back for the item(s). The cost of shipping your items back to us will be deducted from the amount. If you are shipping back your items at your own cost please note that you are responsible for the return package until it arrives at our warehouse, so we highly recommend to send it back with a track and trace so you can follow the return package.

If you have any problem regarding the return portal, please contact our customer service at customerservice@noanoa.com

How do I return?

Please follow this guide for an easy and quick return*

1. Pack your item(s) securely. The item(s) can be returned even if the plastic is broken during testing. Use the post order bag from receiving the order or pack your return order in a bag or box that can be securely closed.
2. Fill in the delivery note with the correct return reason and enclose in the return package. If you have lost the delivery note, please write your order number somewhere and pack it with the item(s). Put the return label on the package.
3. Drop off your return package at the parcel shop or another drop-off point. You can see which currier it must be sent back with on the return label. Once you have submitted the shipment, it will be returned to our return warehouse. If you use Noa Noa's pre-paid return label, the package is insured and you can follow the package return journey via the track and trace link you receive by sms or email upon delivery..

Returning on your own cost

If are returning your item(s) on your own cost, please send it to the following address, and please note that the cost of freight will not be paid back from Noa Noa.

Systemtransport NOA NOA WEB
Port 56-58
Kumlehusvej 1
4000 Roskilde
CVR: 60746214

Please don’t send back item(s) to our main Head office in Kvistgaard. Delivery note or order number must be enclosed. Noa Noa does not accept returns sent to a parcel shop.

Exchanging a product

Unfortunately, it is not possible to exchange for another item via Noa Noa's website. You simply send your item(s) back and we will then refund you the amount. You are responsible for ordering a new item or a different size.

The condition of the returned item(s)

You are of course welcome to try the item on when you receive it. However, make sure that the original price tag is not broken and still attached to the item when it is returned. Furthermore, there must be no deterioration in the condition of the product and the product must not be marked by the use of perfume, smoking or have stains or holes. To get the total purchase amount back, it is expected that the item is in unused condition.

Refund of the purchase amount

Refund of the purchase amount will be transferred to the same payment card used for purchase. The money will be visible in your account within 14 days. If, in the meantime, from purchase to return, you have lost your card or received a new card, please contact your bank to transfer the amount after Noa Noas has made the return refund.

PLEASE NOTE if you are a customer from UK, please read more about how to return here: https://noanoa.com/pages/are-you-a-customer-from-uk

Claims/complaints

According to the right of complaint, you have an warranty that follows your countries law. If you experience an error on the item(s), or if you want to create a complaint case, please contact our customer service before sending an item back. If we assess that you need to send the item back please use one of these methods:

1. Enclose a delivery note and state the reason for complaint. If you do not have your delivery note, please write your order number, full name, e-mail and reason for complaint on a paper that you enclose in the package.
2. You can buy a return label at your own cost, and if the claim is approved we will refund the cost of freight. Claims must be sent to the following address, we do not accept return packages that is send to parcel shop or to our head office in Kvistgaard.

System Transport A/S
Noa Noa WEB / Port 56-58
Kumlehusvej 1
Dk-4000 Roskilde