TERMS & CONDITIONS


DELIVERY:
NOA NOA Webshop usually delivers from day to day. However, in connection with holidays, sales start etc., there can be a delivery time of 2-3 weekdays. Subject to sold-out products and deferred delivery from our supplier.

RIGHT OF COMPLAINT:
As a customer, you obviously have the right to complain about a product that has defects or flaws that were present when the product was sold. The right of complaint is valid for 2 years and includes manufacturing faults and material defects.

Any dispute between NOA NOA Webshop and the customer is governed by Danish law.

RIGHT OF CANCELLATION:
We offer 33 days’ right of exchange and cancellation. If you use your right of cancellation, we will return the price of the product and the delivery costs. If you want to use your right of cancellation, you must pay for the return shipment, unless anything else has been agreed. You may not return the product COD.

PRODUCT RETURN:
Please send packages to the address:

Fashion Shopping
Niels P Thomsens Vej 3
7500 Holstebro
Denmark


*** PLEASE NOTE: Do NOT send packages COD. ***


Buy an inexpensive return label through Fashionshopping below:

We cooperate with Fashionshopping, making sure that you get the best price and that your shipment is insured and with tracking, so you can track your shipment any time.

Click here and buy a return label

If it is a matter of a complaint, please include comprehensive information in the package in order to facilitate quick service.

Please include a copy of the invoice/order confirmation.

We recommend that you use GLS when returning the product, and that you send the product as a parcel.

This makes it possible to track the package in GLS’ system, thus eliminating any doubt of whether the product has been delivered to NOA NOA Webshop.


INFORMATION REGARDING THE COMPLAINT PROCEDURE:

If you wish to make a complaint, we hope that you will contact NOA NOA Webshop first to see if we can find a solution.

A complaint about a product or a service purchased from us can be submitted to the Danish Competition and Consumer Authority, the Complaint Resolution Centre, Carl Jacobsens Vej 35, 2500 Valby, Denmark.

You can complain to the Complaint Resolution Centre through https://www.forbrug.dk/

You can also use the online complaint portal of the EU Commission when submitting a complaint. This is particularly relevant if you are a consumer residing in a different EU country. Submit your complaint here: ec.europa.eu - When submitting your complaint, please enter our e-mail address: shop@noanoa.com

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