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Personal Data Policy

The following explains how Noa Noa ApS ("the Company") uses personal Data that you provide when visiting the Company’s website, and use the website’s different services.

THE PROTECTION OF PERSONAL INFORMATION

Data protection is a high priority at Noa Noa and we want to be open about how we process and protect your personal information.

Who is responsible for your personal information?
In accordance with the Danish Act on the Protection of Personal Data, Noa Noa is the data controller for the personal information you provide us.

Noa Noa
Krogenbergvej 15A, Nyrupgaard
DK-3490 Kvistgaard,
Denmark

CVR company registration no. 60746214

Where do we store your information?

Your information is stored within Noa Noa.
We do not disseminate, sell or exchange your personal information to third parties, with a view to marketing outside Noa Noa.
Personal information that is submitted to any third party is used only to serve you as a customer.

 

Your rights:

You have the right to access:
You are always entitled to be informed of what personal information we have registered about you. Contact Noa Noa's customer services and we will send you your information.

 

You have the right to amend your personal information:
If your information is incorrect, you are always entitled to have it changed.

If you are a society member and receive our newsletters, you can always access your profile and correct your personal information.

 

You have the right to have your personal information deleted:
You can have the personal information that Noa Noa uses deleted at any time, except in the following situations:
 

*You have an open order which has not been shipped or has only been partially shipped.

*You have a pending case with customer services

*You have a financial obligation to Noa Noa regardless of the method of payment

*You have abused, or are suspected of having abused our services within the last 4 years

*Your debt has been resold to a third party within the last 3 years or, for deceased customers, within a year

*If you have made a purchase, we store your information for due to the accounting regulations that are applicable to your transaction

*Your credit application has been rejected within the last 3 months.

 

You have the right to oppose direct marketing:
You have the right to oppose direct marketing, including profile analysis for direct marketing purposes.

You can unsubscribe from direct marketing in the following ways:

* By following the instructions in the individual marketing email
* By editing the settings for Noa Noa Society or by unsubscribing from the newsletter.

You have the right to limit use:
You always have the right to request the limited use of your personal information by Noa Noa under the following circumstances:

*If you raise an objection to use based on Noa Noa's legitimate interests, Noa Noa shall restrict all use of the personal information, while checking whether our legitimate interests come have legal priority over yours.
*If you believe that your personal information is incorrect, Noa Noa shall restrict all use of the data concerned, while the accuracy of this personal information is verified.
*If the processing is unfair, you can oppose the deletion of your personal information and instead ask for the limited use of your personal information
 *If Noa Noa no longer needs your personal information, but they are required in order to pursue a legal claim.

How can you exercise your rights?   
We take data protection very seriously, which is why our customer service employees will always process your requests in accordance with the aforementioned rights.

You have the right to complain to a supervisory authority: 
If you believe that Noa Noa is processing your personal information incorrectly, you may contact Customer Service. You also have the option of filing a complaint with Datatilsynet the Danish Data Protection Agency.

Updates to our policy on the protection of personal information:
It may be necessary for us to update our policy on the protection of personal information. The latest version of our policy on the protection of personal information will always be available on our website.

ONLINE STORE

Why do we use your personal information?
We use your personal information to manage your online purchases at Noa Noa, when processing your orders and returns via our online services and to send you messages on the delivery status or any delivery problems with your products. 

We use your personal information to manage your payments.

We also use your information to manage product complaints and product guarantees.

Your personal information will be used to identify you and ensure that you are an adult and authorised to shop online and to confirm your address to external partners. 

We aim to offer you various payment methods and therefore perform analytics, including of your payment history and credit assessments, to identify the methods of payment you are able to select. 

What types of personal information do we use?
We use the following categories of personal information:

* Contact Information such as your name, address, email address and telephone number
* Payment information and payment history
* Credit information
* Order information

Who can access your personal information?
Your personal information that is communicated to a third party is used only with a view to offering you the above services, so that businesses can confirm your address, communications agencies can send your order confirmation and to enable our warehouses and delivery partners to perform the delivery of your order. Payment services providers to process your payment. Credit rating agencies to check your ID and credit rating, as well as debt recovery operators.

Please note that many of these receiving companies have an independent right or obligation to process your personal data.

What legal right do we have to use your personal information?
The use of your personal information is a prerequisite if Noa Noa is to provide you with the right customer service, management and delivery of your products.

For how long do we store your information?
We store your information for as long as you remain an active customer.

Automated decision-making processes:
When you apply for credit as means of payment, we perform an automated credit assessment. Your application will be refused or accepted, based on this assessment. If you disagree with the decision, you are welcome to contact Noa Noa

 

DIRECT MARKETING

Why do we use your personal information?
We use your personal information to send you promotional offers and news via email.

What types of personal information do we use?
We use the following categories of personal information:

* Name
* Address
* Country
* Age
* Purchase history
* Your navigation and clicks on our website

If you are a Noa Noa society-member (subscriber to our newsletter), we use also your personal information that you have submitted when signing up, including:

* Contact information, such as your name and email address
* Telephone number, address and postal code (if you choose to provide them)
* Whether you want to receive news about Noa Noa miniature (if you select this option)
* Gender (if you choose to inform us of this)
* Country
* Which of our physical stores you prefer (if you choose to tell us this)

Who can access your personal information?
Information that is communicated to a third party is used only by media agencies and technical providers with a view to offering you the above services, in the distribution of physical and digital direct marketing. 

We never disseminate, sell or exchange your personal information to third parties, with a view to marketing outside Noa Noa.

What legal right do we have to use your personal information?
The use of your personal information is based on your consent when you choose to accept direct marketing.

Your right to revoke your consent:
You have the right to revoke your consent at any time to the use of your personal information and in relation to direct marketing.

If you choose to do so, Noa Noa will no longer send you direct marketing offers or information based on your consent.

You can unsubscribe from direct marketing in the following ways:

* By following the instructions in each marketing message, such as a newsletter.
* By editing the settings for your newsletter

How long do we store your information?
We store your information for as long as you are an active member of Noa Noa Society, i.e. subscribed to our email newsletters.

When your membership expires, your details are erased.

CUSTOMER SERVICE

Why do we use your personal information?
We use your personal information to manage your inquiries, handle complaints and warranty claims for products and technical support via e-mail, telephone and over social media.

We also use your personal information to contact you if there is a problem with your order.

What types of personal information do we use?
We use all the information you provide us with, including the following categories:

* Contact information such as your name, address, email address and telephone number
* Date of birth
* Payment information and payment history
* Credit information
* Order information
* Account or membership number
* All correspondence in any cases you may have opened

Who can access your personal information?
Personal information that is disclosed to a third party is used only for the purpose of serving you, as described above.

What right do we have to use your personal information?
Use of your personal information is based on Noa Noa’s legitimate interests.

How long do we store your information?

We store your web orders for 2 years, out of consideration to your statutory warranty rights.

Your right to oppose the use of personal information based on legitimate interests: 
You have the right to oppose the use of your personal information that is based on Noa Noa's legitimate interests. Noa Noa will not continue to use your personal information, unless we can demonstrate a factual reason for its use, that overrides your wishes and rights and/or based on statutory requirements.

 

 

 

COMPETITIONS

 

Why do we use your personal information?
We use your personal information when you enter our competitions. Personal data is used by Noa Noa to contact participants about the competition, before and after an event, to identify competition entrants, verify entrants’ ages, to contact the winners and to provide and follow up on the delivery of prizes.

What types of personal information do we use?
We use the following categories of personal information:

* Contact information such as your name, address, email address and telephone number
* Age (if required)
* Information that is submitted within the context of the competition

Who can access your personal information?
Personal information that is disclosed to a third party is used only for the purpose of providing you the services as described above and by transport providers to deliver your prizes.

What legal right do we have to process your personal information?
The use of your personal information is based on your consent when you choose to enter a competition.

Your right to revoke your consent:
You have the right to revoke your consent at any time to the use of your personal information. If you do so, Noa Noa will not be able to provide you the aforementioned services.

How long do we store your information?
We store your personal information for a period of 45 days after the end of the competition.

 

DEVELOPMENT AND IMPROVEMENT

Why do we use your personal information?
We use the information to evaluate, develop and improve our services, products and systems for all our customers. For this purpose, we do not analyse your information at individual level. All use will be based on pseudonymised data.

This includes analyses that we perform to make our services more user-friendly.

The analysis is also used to develop and continuously improve the logistical flow of goods to pre-determine purchases, stock and deliveries, as well as our resource capacity with a view to sustainability by streamlining orders and delivery planning.

In addition, we use the information to plan the establishment of new shops and to improve our product range.

What types of personal information do we use?
We use the following categories of your personal information if you have chosen to inform us of them:

* customer number
* date of birth
* gender
* country

We use the following categories of personal information if you have placed an order:

* ordering history
* delivery information
* payment history

We also use the following categories of personal information, related to cookies:

* click history
* navigation and browsing history

Who can access your personal information?
Personal information that is disclosed to a third party is used only for the purpose of serving you, as described above. We only use web analytics agencies to analyse our customers’ online behaviour at an overall level.

What legal right do we have to use your personal information?
The use of your personal information in order to develop and improve our services and products is based on our legitimate interest.

Your right to oppose our use of your personal information:
You have the right to oppose the use of your personal information that is based on Noa Noa's legitimate interests, by contacting customer services. Your information will then be deleted and we will no longer be able to offer you our services.

 

LEGAL OBLIGATIONS

 

Why we use your personal information
We use your personal information to fulfil our obligations in the context of legislation, court judgements and rulings by the authorities.

This includes the use of your personal information for the collection and control of accounting information, when complying with accounting rules.

The types of personal information that we use
We use the following categories of personal information:
* customer number
* order number
* name
* postal address
* transaction amount
* transaction Date

The following have access to your personal information
Your information will be shared within Noa Noa.

We share your personal information with IT companies that offer accounting services systems.

The use of your personal information is within our legal rights
The use of your personal information is necessary in order to ensure Noa Noa’s compliance with its legal obligations.

How long we store your information
We store your information in accordance with the Danish Accounts Act.

 

COOKIES

 

A cookie is a small text file that is stored on your computer or mobile device, from which information is gathered during subsequent visits. If you make use of our services, we assume that you agree to the use of cookies.

How do we use cookies?

We use cookies for purposes such as saving your favourite products.

Who can access your personal information?
Information that is provided to third parties is used only to provide you with the aforementioned services, by analytical tools for the collection of statistics to optimise our website and to introduce you to relevant material.

For how long do we store your information?
Noa Noa does not store your personal information. You can easily delete cookies from your computer or mobile device via your browser. Find out how to manage and delete cookies, under your browser’s “help” function. You can choose to disable cookies or receive a notification every time a new cookie is sent to your computer or mobile device. Please note that you will not be able to use and take advantage of all functions, if you choose to disable cookies.